Frequently Asked Questions

1. About and Membership

  • 1.1 How do I start my transactions with

    Go to and sign up for free membership. Once you have completed the application, you will receive an email from us with your login details (user ID and password). Otherwise, you may also call, e-mail, chat, or Skype with our 24/7 Customer Service Center.

    Our sign up application form lets you input your Address and Port Settings. This will let us determine the appropriate AutoTerminal regional office to handle your needs. When you log in, you will be automatically directed to that regionís website.

  • 1.2 Iím from Asia, why do I get directed to The Americas when I log in?

    The AutoTerminal office in Japan functions as an Export Management Center and Inspectorate Services facility. The Americas (ATA) is the nearest authorized Distribution Hub and service center of IBC Japan Ė AutoTerminalís supplier in Japan. ATA facilitates shipping of both right hand drive (RHD) and left hand drive (LHD) vehicles to locations worldwide.

    If you want to import directly from IBC Japan, you may visit their site at Your AutoTerminal User ID and Password can also be used to access IBC Japanís website.

  • 1.3 What are the benefits of free membership?

    Only members can view complete vehicle details such as prices, transportation costs and inspection reports. Also, only members negotiate prices with us and buy any of our vehicles. Aside from that, members can receive our Specials and news updates.

  • 1.4 What are the advantages of buying vehicles from

    The advantage in buying from AutoTerminal is that it can mean faster delivery and lesser transportation costs because the stocks are already cleared from the ports, complied and located in the holding yard of our regional distribution centers.

  • 1.5 How is different from other used car buying sites in the internet? gives unparalleled, 24/7 customer support. It also has a global network with access to inventories. We have an extensive inventory which you can browse on the website. The website has comprehensive Google maps of the exact location of our branches and directions.

  • 1.6 What comprises the Autoterminal Group?

    You may view our global network here.

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